Refund policy

Returns & Refunds (Coffee)

All sales are final on roasted coffee. Because coffee is a perishable food product, we do not accept returns or exchanges on coffee once it has been delivered.

That said, if there’s a problem that’s on us (or clearly on the carrier), we’ll make it right.

Damages, wrong items, and shipping problems

Please inspect your order upon delivery and contact us within 48 hours if:

• your order arrives damaged (bag torn, beans spilled, box crushed to the point product is compromised)

• you receive the wrong item

• your package shows as delivered but is missing

• your package is returned to sender due to an addressing issue we caused

Email brad@greenbeltcoffeeroasting.com with:

• your order number

• photos of the shipping box + label + the product (and damage if applicable)

If the issue is verified, we will provide one of the following, at our discretion:

• a replacement shipment (preferred for coffee), or

• a refund to the original payment method.

Non-returnable items

Roasted coffee is non-returnable and non-exchangeable.

We also do not accept returns on:

• sale items

• gift cards

Exchanges

We do not offer exchanges for coffee. If you want a different coffee, place a new order.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Banks and card issuers may take additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact us at brad@greenbeltcoffeeroasting.com.